CONTACT & SUPPORT

Get help with a marketplace order.

Send the public order details needed to investigate the issue. Support will never request wallet secrets.

Email

For account-free assistance and general questions, email the marketplace support inbox.

Telegram ticket

Create a structured ticket for a buy or sell order. The support bot can collect the order number and public transaction evidence.

Open @BC2OTCBot ↗

Include these details

Buy or sell order number.
BSC transaction hash, when available.
BC2 transaction ID, when available.
Public BSC wallet or BC2 address involved.
A clear description of what happened.

Keep wallet secrets private

Never send a private key, seed phrase, wallet backup, password, or remote-access code. BC2 Market support only needs public blockchain information to investigate an order.

Messages impersonating support or asking you to transfer assets to “verify” a wallet should be ignored.